Volume 16, Number 6

Insight-Driven Business Rules for Operational Knowledge

  Authors

Rajeev Kaula, Missouri State University, USA

  Abstract

Business process intelligence improves operational efficiency that is essential for achieving business objectives, besides facilitating competitive advantage. As organizations operate through inter-connected business processes, insights into their process performance through related business rules are essential to achieve business objectives. This paper outlines an approach for developing insight-driven business rules using the concept of buckets, which can lead to the development of a repository of business knowledge for business process operations. The proposed concepts are demonstrated through a prototype modeled on a hypothetical customer mortgage lending process, implemented using Oracle’s PL/SQL database language.

  Keywords

Business Intelligence, Process Intelligence, Business Process, Business Rules, Oracle, PL/SQL.