Volume 14, Number 1

Safely Scaling Virtual Private Network for a Major Telecom Company during A Pandemic


Shannon Roberson, Mohammad Abdus Salam, Mathieu Kourouma and Osman Kandara,
Southern University and A&M College, USA


VPN usage across the world has increased due to the COVID-19 pandemic. With companies trying to lay the course through this unfamiliar state, corporations had to implement a Business Continuity Plan which included several elements to maintain a scalable and robust VPN connection. During this time of uncertainty, best practices need to be deployed by corporations and government entities more than ever. The purpose of this study is to highlight the necessary path SD Telecom would take to ensure a secure, reliable network during global traffic surge. Specific VPN solutions, access needs, and eligibility requirements vary based on the end user. The question being investigated is: How does a major telecom company carefully extent VPN services during a novel pandemic? It is hoped this study will inform Information Security personnel and employees about the process and procedures for scaling VPN during a major crisis.


Virtual Private Network, Network Access Server, Personal Computer, Pandemic, Virtual Worker.