Nick Kalsi, Fiona Carroll, Kasha Minor and Jon Platts, Cardiff Metropolitan University, United Kingdom

Enhancing the sustainability of the hospitality sector with technology is essential to achieving growth whilst also reducingthe hotel's impact on the environment. Indeed, the Internet of Things (IoT) concept has recently gained popularity as a new research topic in various industrial disciplines, including the hospitality industry. IoT is being seen and used to transform the hospitality industry for the newly desired sustainable growth. However, it is not all 'smooth sailing' as multiple challenges must be addressed by organisations in the hospitality industry when installing IoT. These challenges include cost, security, infrastructure and IoT protocols. Considering the diversity of IoT applications, the paper will examine IoT's use in hotels whilst also highlighting the challenges hotels face when using IoT. In particular, it will cover the effect of cyber security, including IoT's protocol layers, potential monitoring and sensor technologies.

Hotel, Internet of Things (IoT), Sensors, IoT Security, Cloud, compliance, privacy, safety, standard, communication, information.