Amira Ksiksi, University of Sfax, Tunisia

A multi-tenant application aims to provide a single instance of an application with the capability for each organization to have its own specific functionalities. Recent researches have proved the efficiency of the intrusive and non-intrusive approaches in providing deep customizations. However, deep customizations are still limited to the features provided for each organization. In order to enhance the deep customization, we propose a BPMN-based customizations to provide to each organization the capability to create its own features. such a method requires an administration module to provide to the organization to create forms, scripts and notifications to be integrated in a BPMN workflow’s tasks. Such a method has proved its capability to introduce new functionalities using understandable graphical representations which reduce the need for the vendors’ intervention.

Multi-tenancy, BPMN, deep customizations, workflow