Omar Hujran, United Arab Emirates University, United Arab Emirates

The rapid advancement of smart technologies has significantly bolstered the government's capabilities for digital transformation. The integration of these technologies in various government functions is expanding, showcasing dynamic capabilities that have the potential to fully unlock the transition from digital to data-driven smart government. Despite the widespread acknowledgment of the importance of smart government services, there is a notable dearth of research in this area. Additionally, the existing egovernment literature lacks a comprehensive criterion for evaluating smart government, serving as a single reference to guide governments in this transformative journey. Thus, the aim of this study is to fill these gaps in the literature. Results from this study reveal that Abu Dhabi government employs emerging technologies, including artificial intelligence, cloud computing, open-access government data, mobile applications, sensors, and social networking. The results of this paper are valuable as they included specific measures to assess smart government maturity.

Smart Government, E-government, Maturity Model, Digital Transformation, UAE